Terms of service

Last Updated: December 18, 2025

Welcome to ScaleX Pro. These Terms of Service explain howhttps://scalexpro.com operates and what we expect when you visit, browse, or buy from us. The Site exists to provide commercial grade water filtration solutions that tackle scale buildup in espresso machines, ice makers, combi ovens, steamers, proofers, water fountains, and other equipment that keeps foodservice and beverage operations running smoothly. By using the Site, placing an order, or exploring our products, you agree to follow these Terms. If these Terms don't work for you, we ask that you discontinue use of the Site.

1. What We Do: Purpose and Products

ScaleX Pro specializes in water filtration systems designed to protect commercial equipment from the damage and downtime that scale causes. Our Site allows customers to purchase filters, compare different systems like THE GAME CHANGER, THE ANSWER, and THE ANSWER PLUS, access educational resources about water quality, and connect with customer support when they have questions. We provide detailed product information, technical specifications, comparison charts, and educational content to help you make informed decisions about which filtration system matches your equipment and water conditions. The information we share is intended as guidance, not as a substitute for professional installation advice or equipment-specific recommendations from qualified technicians. Water quality varies significantly by location, and proper installation matters tremendously for optimal performance.

2. Product Information, Availability, and Accuracy

We work hard to keep product information, pricing, and specifications accurate and current. That said, things change. Product availability fluctuates based on demand and supply conditions. We may update product specifications, discontinue certain filters, or introduce new filtration technologies without advance notice. ScaleX Pro reserves the right to cancel or refuse any order that appears fraudulent, contains incorrect information, or violates these Terms. If we discover a pricing error after you've placed an order, we'll contact you before processing it. We believe in transparency and want you to know exactly what you're getting before your order ships.

3. How to Use the Site Responsibly

Accessing the Site means you agree to use it lawfully and responsibly. This includes refraining from attempts to harm or disrupt Site functionality, avoiding the use of automated tools like bots or scrapers to extract data, submitting accurate information when placing orders or creating accounts, and using the Site exclusively for legitimate purposes related to water filtration needs.
All content on the Site belongs to ScaleX Pro or our content partners. This includes product names, educational materials about scale prevention and water quality, graphics, technical descriptions, brand names such as THE GAME CHANGER and THE ANSWER and THE ANSWER PLUS, comparison tables, and written copy. You may view this content for your own research and purchasing decisions, but you may not copy, distribute, alter, or reproduce any content without written permission from us. We've invested significant effort into creating helpful resources, and we appreciate respect for that work.

4. Placing Orders and Payment Processing

When you place an order on the Site, you're making a commitment to purchase, which means you need to provide accurate billing and shipping information. Orders process through Shopify using secure payment systems that protect your financial information. Completing a purchase authorizes ScaleX Pro or our payment partners to charge your selected payment method for the total amount including applicable taxes and shipping fees.
Orders aren't considered final until we've reviewed and processed them on our end. We may decline or cancel an order if payment issues occur, if submitted information cannot be verified, if we suspect fraudulent activity, or if the product is no longer available. We'll notify you promptly if any issues arise with your order. Once your shipment transfers to the carrier, risk of loss passes to you, which is standard practice in e-commerce.

5. Shipping, Delivery, and Receiving Your Filters

Shipping estimates are just that: estimates. Actual delivery times vary based on carrier performance, weather conditions, product availability, and your location. Once your package leaves our facility, the delivery timeline falls outside our direct control, though we work with reliable carriers to ensure timely arrival. You're responsible for providing accurate shipping information when you place your order. We can't redirect packages once they ship if you've entered an incorrect address.
When your filters arrive, inspect the package promptly. If items are missing, damaged during transit, or incorrect, contact us right away so we can help resolve the situation. We stand behind our products and want you to receive exactly what you ordered in perfect condition. The sooner you report an issue, the faster we can make it right.

6. Returns, Refunds, and Product Compatibility

Returns and refunds follow the guidelines in our Refund Policy, which provides specific details about what qualifies for return and what doesn't. Because our products involve water contact and are designed for commercial use, certain items cannot be returned once they've been installed or used. Filters that have been in service can't be resold for sanitary and safety reasons. We encourage customers to review product specifications carefully and consult our Refund Policy before placing orders to avoid disappointment. If you're unsure which filter suits your equipment best, reach out before purchasing. We're happy to help you select the right system the first time.

7. Professional Installation and Use Notice

ScaleX Pro products are engineered for commercial environments where water quality directly impacts equipment performance and beverage quality. We provide comprehensive product descriptions, technical specifications, installation guidance, and educational resources, but final installation decisions, ongoing maintenance, and equipment compatibility assessments remain your responsibility. We cannot guarantee specific results in systems that are installed incorrectly, used outside recommended specifications, maintained improperly, or subjected to water conditions that fall outside typical parameters.
When installing and using ScaleX Pro filtration systems, you should consider the following:

  • Installation Requirements: Proper installation by qualified technicians or experienced personnel familiar with plumbing systems, water pressure requirements, and equipment specifications ensures optimal performance and prevents leaks or system failures.
  • Equipment Compatibility: Verify that the selected filtration system matches your specific equipment type, water flow requirements, and operational demands before installation.
  • Water Chemistry Variables: Municipal water composition varies dramatically by region, including hardness levels, chlorine versus chloramine treatment, pH levels, and mineral content that all affect filtration performance.
  • Maintenance Schedules: Regular filter replacement according to manufacturer guidelines and water usage patterns maintains consistent water quality and prevents equipment damage from exhausted filters.
  • Operating Conditions: Filtration systems perform best within specified temperature ranges, pressure limits, and flow rates detailed in product specifications.
  • System Monitoring: Periodic inspection of filters, connections, and water quality helps identify potential issues before they affect equipment or beverage quality.

Commercial equipment varies widely in design, age, and condition, and water chemistry differs dramatically by location and seasonal factors. Proper installation by qualified technicians and regular maintenance according to manufacturer guidelines give you the best chance of achieving optimal performance and longevity from your filtration system. When in doubt, consult with a licensed plumber or equipment technician familiar with your specific setup.

8. Intellectual Property and Content Ownership

Everything you see on the Site receives protection under intellectual property laws. This includes product names, brand names, charts, images, illustrations, comparison tables, educational materials about chloramines and scale prevention, technical descriptions, blog posts, specification sheets, and all written content. You agree not to copy, reproduce, distribute, modify, or create derivative works from any Site content without written approval from ScaleX Pro. We've developed extensive resources to help customers understand water treatment, and we ask that you respect the effort that went into creating them. If you'd like to use our content for legitimate purposes, contact us to discuss permission.

9. Reviews, Testimonials, and User Submissions

Posting a review or testimonial means you grant us permission to use it on the Site or in marketing materials. We value honest feedback from real customers who use our filters in actual commercial settings. You agree not to submit content that is unlawful, misleading, harmful, defamatory, or inappropriate. We reserve the right to remove user submissions at our discretion, particularly if they violate these standards or misrepresent products. Your submitted content should reflect genuine experiences with our filtration systems. We don't want fake reviews or testimonials, and we trust you feel the same way.

10. Third Party Services and Data Collection

The Site relies on services provided by Shopify, payment processors, analytics tools, automated security systems, and other technology partners. These services may collect data pursuant to their own privacy practices, which are separate from ours. We are not responsible for information collected by third party platforms outside this Site. For example, Shopify processes payments according to their security protocols, and analytics tools track Site usage to help us improve functionality. Review those platforms' privacy policies if you want to understand their specific practices.

11. Limitation of Liability

ScaleX Pro shall not be held liable for indirect, incidental, special, consequential, or punitive damages related to your use of the Site or the products you purchase. This includes but is not limited to revenue loss, business downtime, equipment damage, lost profits, or other commercial damages. Our total liability for any claim shall not exceed the amount you paid for the product involved in that claim. Water conditions vary tremendously across different regions and municipal systems, and individual results will differ based on factors including installation quality, water chemistry, equipment type, usage patterns, and maintenance practices. We design our filters to perform exceptionally well under typical commercial conditions, but we cannot control every variable that affects filtration performance.

12. Indemnification

You agree to defend, indemnify, and hold harmless ScaleX Pro from claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) that arise from misuse of the Site, improper installation of products, failure to follow installation guidelines, violation of these Terms, content you submit to the Site, or negligence in maintaining your filtration system. This protects us from liability when issues arise from factors outside our control.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict of law principles. Any dispute arising under these Terms or related to your use of the Site shall be resolved exclusively in the state or federal courts located in Arizona. Both parties consent to the jurisdiction and venue of those courts.

14. Updates and Modifications to These Terms

We may update these Terms when necessary to reflect changes in our practices, technology, legal requirements, or business operations. Updated Terms will appear on this page with a revised "Last Updated" date at the top. Your continued use of the Site after changes are posted constitutes acceptance of the modified Terms. We encourage periodic review of this page to stay informed of any updates. Significant changes will be clearly indicated when they occur.

15. Severability

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible under applicable law, and all remaining provisions shall remain in full force and effect.

16. Questions and Contact Information

Questions about these Terms or anything related to your experience with ScaleX Pro are welcome. We're here to help. Reach us at:

ScaleX Pro Customer Care

Phone: 480-530-7151
Contact Page: https://scalexpro.com/pages/contact-us