Last Updated: December 11, 2025

This Privacy Policy describes how ScaleX Pro ("Company," "we," "us," or "our") collects, uses, discloses, and protects information obtained throughhttps://scalexpro.com (the "Site"), where users access information about our water filtration products, place orders, submit inquiries, and browse our catalog of scale prevention solutions. This Policy explains our data practices when you interact with us online. ScaleX Pro specializes in water filtration systems designed to protect commercial equipment from scale buildup, and our website serves as both an informational resource and a storefront for operators requiring water treatment solutions.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these practices, you should discontinue use of the Site immediately.

1. Information We Collect

We collect information through various means depending on your interactions with the Site. Information may be provided directly by you, collected automatically through site functionality, or obtained from third party sources as described below.

Information You Provide Directly

When you create an account, place an order, submit a comment, or complete a form on the Site, we may collect personal information including but not limited to your name, email address, shipping address, billing address, business name (if applicable), phone number, and any additional information you choose to provide. Users ordering water filtration systems for commercial applications may also provide information regarding equipment type, water quality concerns, filtration requirements, or other technical specifications to assist us in recommending appropriate products such as The Game Changer, The Answer, or The Answer Plus based on specific operational needs.

If you submit comments on our educational content addressing water quality, chloramines, scale prevention, nucleation assisted crystallization, pH impact on water quality, or other technical subjects, we also collect your IP address and browser information for spam prevention and to maintain productive discourse. Image uploads should not contain embedded location data, as such metadata may be accessible to other users.

Information Collected Automatically

The Site employs cookies and similar tracking technologies to facilitate login sessions, preserve shopping cart contents when users compare filtration systems, maintain user preferences regarding product categories or technical specifications, and support basic site functionality. Certain cookies persist only for the duration of your session, while others may remain on your device for extended periods depending on your browser settings to maintain login status or preserve cart information between visits.

When you navigate the Site, analytics tools automatically collect information including:

  • Device type and browser specifications
  • Pages accessed (including product pages, technical fact sheets, specification documents, blog posts regarding water quality)
  • Duration of time spent reviewing filtration options or educational content about scale prevention
  • Referral source (search engines, equipment manufacturer referrals, direct navigation)
  • Approximate geographic location derived from IP address, which may indicate regional water quality challenges

This data enables us to optimize user experience, evaluate which products and technical resources prove most valuable to customers, and identify water quality topics of greatest interest to users researching filtration solutions. For example, high engagement with content addressing chloramines indicates significant audience interest in that subject, informing our content development strategy.

Information From Third Party Platforms

ScaleX Pro operates on the Shopify e-commerce platform, and certain data is processed through Shopify's systems when you create an account or complete a transaction. Shopify may store or process payment information, transmit fraud prevention signals, and assist in verifying order legitimacy. Full credit card numbers are not stored on our servers. Shopify's secure infrastructure manages payment processing, ensuring that sensitive financial information remains outside our direct systems.

Additional third party services including email providers, marketing platforms, and automated spam filtering systems may receive limited information necessary to perform designated functions on our behalf. For instance, users who subscribe to product updates regarding new filtration technologies or educational content about water treatment provide email addresses to our email service provider for distribution of such communications.

2. How We Use Information

We use collected information for purposes directly related to operating an e-commerce platform for water filtration systems and supporting customers who rely on our products to protect commercial equipment. Specific uses include:

  • Processing and fulfilling orders for water filtration products and related payment transactions
  • Responding to inquiries, providing technical guidance regarding appropriate filter selection for specific equipment, and offering installation support
  • Maintaining and improving Site functionality to facilitate efficient product identification and selection
  • Preserving account status and shopping cart contents to enable comparison of different filtration options
  • Detecting fraudulent activity and spam to protect legitimate customers
  • Analyzing user interaction patterns to enhance product information, technical resources, and overall user experience
  • Distributing product updates, announcements regarding new filter technologies, educational materials about water quality, or promotional communications to users who have opted in
  • Providing customer support related to filter selection, installation procedures, maintenance schedules, or troubleshooting scale-related issues

We do not sell personal information to third parties. We do not disclose personal information to unrelated entities that serve no function in Site operation, order fulfillment, or customer service. Your information remains within our operational infrastructure and is not utilized for unrelated marketing purposes or sold to data aggregators.

3. Comments, Accounts, and User-Generated Content

Comments submitted on the Site discussing water quality issues, sharing experiences with our filtration products, or posing technical questions about scale prevention may remain visible indefinitely to enable automatic approval of future comments and to provide educational value to other visitors. Our objective is to develop a knowledge repository where users can benefit from collective experiences with water treatment challenges.

Account holders may view, edit, or delete most profile information at any time through the account dashboard. This includes updating shipping addresses, modifying contact preferences, and managing saved payment methods. Site administrators may access and modify such information when necessary to provide customer support, particularly when assisting with filtration system troubleshooting or processing warranty claims.

An anonymized version of your email address may be transmitted to Gravatar to retrieve an associated profile image. Gravatar's privacy practices are available athttps://automattic.com/privacy/.

4. Embedded Content

Product pages, educational articles about water quality, blog posts addressing scale prevention, or instructional content regarding chloramines may contain embedded content such as videos, images, or interactive elements from external websites. Embedded features function identically to their operation on originating sites and may collect analytics or tracking information pursuant to those sites' privacy policies. For instance, embedded YouTube videos explaining nucleation assisted crystallization are subject to YouTube's privacy practices.

5. Data Retention

Different categories of information are retained for varying durations based on operational requirements and legal obligations:

Comments: Retained indefinitely to preserve educational discourse and develop lasting resources for users researching water filtration solutions.

Accounts: Remain active until user-initiated deletion, enabling maintenance of order history and simplified reordering of filters.

Order records: Preserved as required for accounting, legal compliance, warranty support, and operational purposes. This is particularly relevant for commercial customers requiring historical purchase records for maintenance scheduling or equipment warranty compliance.

Cookies: Subject to expiration parameters specified in browser settings or Site configurations.

Technical support communications: Maintained for reasonable periods to ensure continuity when addressing ongoing inquiries about filtration systems.

Users may request deletion of personal information by contacting us. We will delete information to the extent legally permissible. Certain data may require retention for accounting, legal compliance, or warranty purposes notwithstanding deletion requests.

6. Your Rights

Account holders and Site users may request:

  • Access to personal information in our possession
  • Correction of inaccurate information (including equipment specifications or contact details)
  • Deletion of personal information not subject to legal retention requirements
  • Information regarding our data usage practices

Requests may be submitted through our Contact page athttps://scalexpro.com/pages/contact-us or by calling 480-530-7151. We verify user identity before disclosing or deleting account-related information to protect privacy and security.

7. Security Measures

We utilize Shopify's secure hosting infrastructure in conjunction with standard security protocols including SSL encryption, restricted internal access controls, and automated fraud detection systems. While no system guarantees absolute security, we implement reasonable safeguards to protect personal information and prevent unauthorized access. Our security practices are designed to protect both personal data and payment information.

In the event of a security incident compromising your information, we will conduct prompt investigation and provide notification when legally required. We recognize that customers entrust us with sensitive business and personal information and treat data security accordingly.

8. Information Sharing

We disclose information exclusively to entities that facilitate business operations and order fulfillment for water filtration systems, including:

  • Payment processors managing secure credit card transactions
  • Shipping and fulfillment partners delivering products to specified locations
  • Customer service and email providers facilitating response to technical inquiries
  • Website analytics and security tools supporting Site improvement
  • Shopify and integrated systems powering our e-commerce platform

These entities receive only information necessary to perform designated functions and may not utilize it for unrelated purposes. For example, shipping partners receive delivery addresses but are prohibited from using such information for independent marketing purposes.

9. Third Party Data Sources

Information may be obtained from third party integrations including:

  • Shopify's fraud detection systems identifying suspicious transactions
  • Shipping carriers providing delivery status updates
  • Marketing platforms analyzing customer interest in specific filter types or water quality topics

This information supports efficient order processing and reliable customer experience. It also informs our understanding of which products serve different market segments most effectively.

10. Automated Decision Making

Certain automated processes operate on the Site to enhance functionality and security, including:

  • Fraud detection systems flagging suspicious orders
  • Login authentication and session verification protecting account security
  • Personalized product recommendations based on browsing behavior or equipment specifications
  • Shopping cart reminders for incomplete checkout processes

These systems are designed to support user experience and Site security while protecting against fraudulent activity.

11. Modifications to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When modifications occur, we will update the "Last Updated" date at the top of this Policy and post the revised version on the Site. Your continued use of the Site following such changes constitutes acceptance of the revised Privacy Policy. We encourage periodic review of this page to remain informed of our data practices.

12. Contact Information

Questions or concerns regarding this Privacy Policy or data-related requests may be directed to:

ScaleX Pro Customer Care



Phone: 480-530-7151

Contact Page:https://scalexpro.com/pages/contact-us